Frequently Asked Questions

Usually because they are measuring different things. A weight-only quote ignores the catalytic converter, wheels and salvageable parts. A quote netted after towing looks higher until the deduction appears. Commodity prices also move. Ask what towing costs and whether the figure is final.

There is not much room because our quote is our best number, not an opening position. We will not quote high simply to reach your driveway and then talk it down.

Marginally, sometimes, on a running vehicle—rarely enough to justify your time and fuel. Ask and we will tell you honestly whether the trip is worthwhile.

It contains platinum, palladium and rhodium, and values vary enormously by vehicle. On a large truck it can be worth more than the rest of the car. If yours is missing, say so upfront so the quote is accurate.

Much less than at a dealership. We price weight, parts and material, none of which care how far the vehicle has travelled. That is why high-kilometre Central Alberta vehicles often perform better with us than as a trade-in.

The lien must be cleared as part of the sale. If the payout exceeds our offer, you would cover the difference. Tell us upfront and we will work through the numbers before anyone travels.

Usually, if you can establish ownership another way. A replacement registration from a registry agent is normally the simplest route. Call before assuming it is a problem.

It records the transfer, parties, vehicle, amount and date. We complete it with you and leave you a copy. Keep it as proof that you no longer own the vehicle and take it to the registry afterward.

The vehicle remains associated with your name. That can create problems if it appears somewhere it should not before processing. Closing it out at a registry agent takes only a few minutes.

Salvage is written off but theoretically repairable after repairs and provincial inspection. Non-repairable can never return to the road and exists only as parts and material. We buy both. Read the damaged and write-off vehicle guide.

No. We buy as-is. A failed inspection simply factors into the value.

Often. If you prepaid a policy, the unused portion may be refundable. Call your insurer after the sale—on a vehicle sitting for a year or two, the refund can be meaningful.

Generally yes, with documentation showing authority to act for the estate. Requirements vary, so call and describe the situation. Most are workable.

Establishing your legal right to dispose of it is the hurdle. There is a documentation process; call before spending time on it and we will explain what is needed.

Common with inexpensive vehicles and auction purchases. The original bill of sale usually resolves it. If you do not have one, describe the ownership chain and we will see whether there is another route.

This can work with documentation showing signing authority or dissolution. It needs sorting before dispatch rather than at pickup.

Yes, if arranged in advance. An authorized person must sign the bill of sale and accept payment, but it does not always have to be the registered owner in person.

It happens every winter and is usually manageable. Occasionally we return after a warm spell rather than risk damaging the vehicle or your property.

Usually. Snow and cold are routine. Ice on a steep approach or ground too soft for a loaded truck may require rescheduling.

Arrange access in advance. Someone still needs to sign and take payment, so access and authorization usually need coordinating together.

No. We collect many vehicles whose keys disappeared years ago.

It depends on size. For multiple trips, we price the whole group together and explain the collection schedule upfront.

No. We are a vehicle buyer; towing is how we collect vehicles we purchase. For breakdown recovery to a repair shop, call a towing service.

Our side is buying and dismantling. If you need a part, call—we can often point you somewhere useful even if we cannot supply it.

It is used to quote and complete the sale and nothing else. We do not sell or share contact details.

Not after processing. Check the glovebox, console, seats, door pockets, trunk and spare-wheel well before collection. Documents, remotes, tools and cash are regularly forgotten.